Shaping inclusive economic growth in 2026

About the Center

(Header) About the Center

The digital transformation of European micro-businesses

Focus Areas

(Header) Focus Areas

Scaling impact together

Events

(Header) Events

Building trust in the age of artificial intelligence

Insights

(Header) Insights

(Footer) About the Center

(Footer) Focus Areas

(Footer) Events

(Footer) Insights

The report highlights a critical insight: while 79% of adults globally now hold a financial account, up to 75% of consumers remain financially vulnerable, facing risks such as scams, inadequate redress, and weak data protections. This underscores what the report calls the “protection-outcomes gap”—where laws exist on paper but fail to translate into meaningful improvements for consumers.

We are all consumers, everyday, everywhere. And when things go wrong we pay the price. Sometimes that price is something small, sometimes the price can be our health, our rights, our lives. In recent decades consumer protection has improved in many countries. Yet Consumers International's mission is more urgent than ever. Many consumers still lack basic protections and as the world has globalised and digitalised, changes to the global marketplace are outpacing consumer protection. Too often consumers are left at a disadvantage with the companies and governments they encounter, leaving them exposed to unsafe, unfair or unethical practice.CI wants to change this and ensure that the voice of consumers is as powerful as the governments and corporations they interact with. Achieving this will ensure everyone can realise the benefits of our increasingly globalised and digital world. In a time where companies often have huge global reach, lets think big and act together.

Consumers International

Consumers International is the membership organization for consumer groups around the world. 

(partner) Consumers International

Global

Global development

Digital transformation

Building consumer resilience in digital finance

Financial health

North America

Asia Pacific

Middle East & Africa

Europe

Latin American & Caribbean

AI for social impact

Climate change

Data for good

Economic development

Financial inclusion

Public-private partnerships

Small business