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The "missing middle" of small businesses with Shamina Singh

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Accelerating financial health for garment workers

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Watch leading experts discuss impact data science for good

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Tapping into digital partnerships to build financial resilience

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As lower income people around the world increasingly use WhatsApp, Twitter, and the like to express themselves, researchers are applying tools to capture their sentiments and package them to inform regulators and financial service providers. However, turning complaining voices into useful complaints data can be tricky. It is not enough to simply quantify complaints, because although they are genuine, they contain serious biases.

Financial Access Initiative at NYU

Financial Access Initiative FAI is a research center working at the intersection of financial inclusion, development, and poverty.

(partner) Financial Access Initiative at NYU

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Are Complaints the True Voice of the Customer?

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